Privacy Policy

Website: www.ovenready.com
Last updated: 15 October 2026

1. Introduction

Oven Ready respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit www.ovenready.com, contact us, or use our oven cleaning and related services.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Oven Ready provides professional oven cleaning and related services, including hob cleaning, extractor cleaning, AGA cleaning and oven repairs.

For the purposes of data protection law, the business responsible for your personal information is:

Business name: Oven Ready

Website: https://www.ovenready.com

Email: enquiries@ovenready.com

Telephone: 0345 2242074

Address: 5 Dormer Close, Aylesbury HP21 8UX

3. What Information We Collect

We may collect and process the following information:

Contact details: Your name, telephone number, email address and home or service address.
Booking information: Your preferred appointment date and time, the appliance you require cleaning or repairing, and details relevant to the service.
Enquiry information: Messages, questions, photographs or other information you send to us.
Payment information: Details needed to process payments and maintain accounting records. Where payments are processed by a third-party provider, that provider may handle your payment details.
Website information: Information such as your IP address, browser type, device information and how you interact with our website, where collected through cookies or similar technologies.
Marketing preferences: Your preferences regarding any promotional communications you choose to receive.

We only aim to collect information that is relevant and necessary for our business activities.

4. How We Collect Your Information

We may collect personal information when you:

Complete an enquiry or contact form on our website.
Telephone, email or message us.
Request a quotation or book an appointment.
Use our cleaning or repair services.
Interact with our website, subject to your cookie preferences.
Contact us through social media or online business listings.

We may also receive limited information from third-party services where you have contacted us or interacted with our business through those services.

5. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide quotations.
Arrange and manage cleaning and repair appointments.
Deliver our services at your property.
Contact you about appointments, changes or relevant service matters.
Process payments and maintain financial records.
Handle complaints and resolve disputes.
Improve our website, customer service and business operations.
Send marketing communications where we are legally permitted to do so.
Meet our legal, tax, accounting and regulatory obligations.
Protect our business, customers and website against fraud or misuse.

6. Our Lawful Basis for Processing

We process personal information only where we have a lawful basis to do so. Depending on the circumstances, these bases may include:

Contract: To provide a quotation, manage a booking or deliver services you have requested.
Legitimate interests: To respond to business enquiries, manage customer relationships, improve our services and protect our business, where these interests do not override your rights.
Legal obligation: To comply with applicable tax, accounting and other legal requirements.
Consent: Where required, including for certain marketing activities and non-essential cookies.

Where we rely on consent, you can withdraw it at any time.

7. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business, including:

Wix: Our website hosting and website management provider.
Email and communications providers: To receive and respond to customer enquiries.
Payment providers: Where necessary to process payments.
Website analytics and advertising providers: Where used and permitted by your cookie preferences and applicable law.
Accountants and professional advisers: Where necessary for business administration or professional advice.
Public authorities: Where we are legally required to disclose information.

We only share information where appropriate and take reasonable steps to ensure it is handled securely.

Third-party providers may process information in other countries. Where international transfers take place, appropriate safeguards will be used where required by data protection law.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes explained in this policy.

Our retention periods depend on the type of information and why it is held. For example:

General enquiries: Usually up to 12 months after the enquiry has ended, unless further retention is necessary.
Customer and booking records: For as long as necessary to manage the customer relationship, address disputes and meet legal obligations.
Financial and tax records: For the period required by applicable tax and accounting rules.
Marketing records: Until you unsubscribe or we no longer need the information, subject to any limited records required to respect your preferences.
Cookie and analytics data: According to the settings and retention periods of the relevant tools.

When information is no longer required, we will take reasonable steps to delete it or securely dispose of it.

9. Cookies and Website Tracking

Our website is hosted on Wix and may use cookies and similar technologies.

Cookies may be used to:

Make the website function correctly.
Maintain website security and remember settings.
Understand how visitors use the website.
Measure website performance.
Support advertising and marketing activities, where applicable.

Strictly necessary cookies may be required for the website to operate. We will seek your consent before using non-essential cookies where required by law.

You can manage your preferences through our website's cookie banner or settings, where available. You can also manage cookies through your browser, although blocking certain cookies may affect website functionality.

For more information about cookies used on our website, please refer to our cookie information and the relevant third-party providers' policies.

10. Marketing Communications

We may use your contact details to send information about our services or offers where permitted by law.

Where consent is required, we will obtain it before sending marketing communications. You can unsubscribe from marketing emails at any time by using the unsubscribe link, where available, or by contacting us directly.

We will not use your information for unrelated marketing purposes without an appropriate lawful basis.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to customer information is limited to those who need it for legitimate business purposes.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request deletion of your personal information in certain circumstances.
Restriction: Ask us to restrict how we use your information in certain circumstances.
Object: Object to certain types of processing, including direct marketing.
Data portability: Request your information in a portable format where this right applies.
Withdraw consent: Withdraw consent where our processing relies on it.

To exercise your rights, please contact us using the details provided in Section 2. We may need to verify your identity before responding.

We will respond within the time limits required by law. Some rights are subject to exceptions and may not apply in every situation.

13. Third-Party Websites and Social Media

Our website may contain links to third-party websites or social media pages, including Facebook and other online services.

If you follow these links, your information may be collected and processed by those third parties under their own privacy policies. We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the relevant privacy policy before providing personal information to another organisation.

14. Children's Privacy

Our services and website are intended for people seeking domestic oven cleaning and related services. We do not knowingly collect children's personal information for marketing purposes.

If you believe a child has provided us with personal information unnecessarily, please contact us so that we can review the matter.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

Any updates will be published on this page, together with the revised update date.

We recommend checking this page periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact:

Oven Ready
Website: https://www.ovenready.com
Email: enquiries@ovenready.com
Telephone: 0345 2242074
Address: 5 Dormer Close, Aylesbury HP21 8UX

You also have the right to complain to the UK's Information Commissioner's Office (ICO) if you are concerned about how your personal information is being handled.

ICO website: https://ico.org.uk/

We encourage you to contact us first so that we can try to resolve your concerns.