We aim to be at your property at the pre scheduled time when booked, although some leeway should be allowed due to traffic or an over-run on the job beforehand. In the event that the driver is over-running by more than 30 minutes, where possible the driver will contact you to advise of an estimated time of arrival.
At all times we endeavour to attend your property on the date and time specified but cannot be held responsible for severe weather conditions, mechanical breakdown or driver sickness, in such circumstances the job will need to be re-scheduled.
On arrival at your property, if there is no answer at the door, our drivers will try to contact you by the contact telephone number you have provided us with. If there is still no answer our drivers will wait a maximum of 20 minutes outside your property for somebody to arrive. If nobody has appeared at the entrance to the property then our drivers will move on to their next job.
In the unlikely event that there is an issue with the cleaning carried out on your property, ie your believe the oven door has not been put back correctly then this must be reported to us within 48 hours of the work carried out.
Payment for all cleaning work carried out must be paid for on the day of the clean unless pre-arranged with an Oven Ready staff member, in which case an invoice will be forwarded. All invoices must be paid within 10 days to avoid late payment fees.
In cases when appointments are cancelled including 'no show', the following policy applies : Cancellation notification less than 48 hours from a scheduled appointment will attract a 50% fee of the work booked. Cancellation notification on the same day of scheduled work or a 'no show' will attract a 100% fee of the work booked. We appreciate your understanding in this matter.