Last month we started using the chip and pin device to make payments easier for our customers. A lot of people prefer to pay by card as it means they don’t have to spend time hunting around the house for the chequebook and then filling it in. As this is a new concept for us, there will always be a few small teething problems. One technician put the till roll in the wrong way round and wondered why it didn’t print! He came back to base and I sorted it out. Another incident occurred when a technician couldn’t get a signal on the machine (these work like mobile phones), he had to walk around the customers garden waving the machine in the air to find a signal to complete the transaction. Other than that, things seem to be going smoothly … so far so good.