Some oven cleaning companies do not have the resources to employ office staff and therefore have to take the telephone calls themselves whilst on the job. This can prove an issue as a lot of people prefer to book immediately and not wait for a call to be returned possibly within the next day or so.
A small number of people do not like to leave voicemail messages especially when it is not personalised. The same applies to emailed enquiries, if a callback or email hasn’t been responded to within a set timescale, most potential customers may go elsewhere. We have office staff available to answer any enquiries and take bookings during office hours and have been praised by our customers that they do not have to speak to a robot. Oven Ready prides itself in aiming to answer telephone calls immediately and email enquiries within an hour. We also have a personalised voicemail in the event that customers phone outside office hours.